Frequently Asked Questions

18jilli requires all players to complete Know Your Customer (KYC) verification before processing withdrawals. Accepted Philippine government-issued IDs include:

• Philippine Passport
• UMID (Unified Multi-Purpose ID)
• Driver's License
• PhilSys National ID
• SSS / GSIS ID
• Voter's ID

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24–48 hours.

On the 18jilli Login page, click the "Forgot Password?" link below the login form. Enter your registered mobile number or email address, and 18jilli will send you a password reset link or OTP. Follow the instructions to set a new password. If you continue to have trouble accessing your account, contact our support team at [email protected] and we will assist you promptly.

No. 18jilli strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately so we can resolve the issue.

You can update most personal details — such as your email address, contact number, and preferred language — directly from your account settings after logging in. However, changes to your registered name or date of birth require identity verification and must be requested through our support team at [email protected]. This is to protect the security and integrity of your account.

18jilli supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All deposits are processed in Philippine Peso (PHP). We are continuously working to add more local payment options to make banking at 18jilli as convenient as possible for players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at 18jilli varies by payment method. As a general guide, GCash and PayMaya deposits start from as low as ₱100, while bank transfers typically have a minimum of ₱500. Card deposits may have a minimum of ₱200. Exact minimums are displayed at the time of deposit in your account cashier. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method.

Most deposits at 18jilli are credited instantly or within a few minutes. GCash and PayMaya transfers are typically the fastest. Bank transfers may take up to 30 minutes during business hours, and occasionally longer during weekends or Philippine public holidays. If your deposit has not appeared after 1 hour, please contact our 24/7 support team with your transaction reference number so we can investigate promptly.

18jilli does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside of 18jilli's control and cannot be reimbursed.

To withdraw from 18jilli, log in to your account and navigate to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting a withdrawal — unverified accounts cannot process withdrawals. Funds will be sent to the same payment method you used for your most recent deposit, where possible.

Withdrawal processing times at 18jilli depend on your chosen method:

• GCash / PayMaya: Usually within 1–24 hours
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days

Processing times may be slightly longer during Philippine public holidays or peak periods. Once your withdrawal is approved by our finance team, the transfer time depends on your payment provider. You will receive an email or SMS notification when your withdrawal has been processed.

The minimum withdrawal at 18jilli is ₱200 for e-wallets and ₱500 for bank transfers. Maximum withdrawal limits vary by account verification level and payment method. Fully verified (KYC-complete) accounts enjoy higher withdrawal limits. For specific limits applicable to your account, please check the Cashier section after logging in or contact our support team.

Common reasons for withdrawal delays or declines at 18jilli include:

• Incomplete KYC verification — please submit all required documents
• Outstanding wagering requirements on active bonuses
• Withdrawal amount below the minimum threshold
• Mismatch between account name and payment method name
• Routine security review on large or unusual transactions

If your withdrawal has been pending for longer than expected, contact our support team at [email protected] with your transaction ID and we will look into it right away.

18jilli offers a generous welcome bonus package for new Filipino players. The exact bonus offer is displayed on the 18jilli homepage and may vary from time to time. Typically, new players can claim a deposit match bonus on their first deposit, giving them extra funds to explore slots, bingo, live casino games, and more. All welcome bonuses are subject to wagering requirements — please read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus funds become withdrawable. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each promotion.

To claim a bonus at 18jilli, log in to your account and visit the Promotions section. Click on the offer you want to claim and follow the instructions — some bonuses are automatically credited on deposit, while others require you to enter a promo code in the Cashier before depositing. If you have a promo code, enter it exactly as provided (codes are case-sensitive). Bonuses that are not claimed within the specified validity period will expire automatically.

Yes. If you have accepted a bonus but no longer wish to keep it, you can request to have it removed from your account by contacting our support team at [email protected]. Please note that if you have already started wagering with the bonus, any bonus funds and associated winnings will be forfeited upon cancellation. Your real-money balance will not be affected. We recommend reviewing bonus terms carefully before opting in.

18jilli offers a comprehensive library of online casino games designed for Filipino players, including:

• Slots — hundreds of titles from leading providers, including jackpot slots
• Bingo — classic and themed bingo rooms with real-time play
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Fishing Games — popular titles like Cat Fishing
• Specialty Games — including Honor of Zuma and other arcade-style titles
• Sports Betting — PBA, NBA, UFC, boxing, football, and more

New games are added regularly, so there is always something fresh to try at 18jilli.

Yes. All games at 18jilli use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are regularly audited by independent testing laboratories to verify the integrity and fairness of their RNG systems. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. 18jilli is committed to offering a fair and trustworthy gaming environment for all Filipino players.

Absolutely. 18jilli is fully optimized for mobile play. You can access the complete game library directly through your mobile browser on Android or iOS — no app download required. The 18jilli mobile experience is designed to be smooth and responsive, whether you are playing on a smartphone or tablet. For the best experience, we recommend using an up-to-date browser such as Chrome or Safari and a stable internet connection.

18jilli operates within the regulatory guidelines set by PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for overseeing online gaming in the Philippines. We use industry-standard 256-bit SSL encryption to protect all player data and financial transactions. Your personal information is never sold or shared with unauthorized third parties. For full details on how we handle your data, please review our Privacy Policy.

18jilli provides a full suite of responsible gaming tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly caps
• Loss limits — cap how much you can lose in a given period
• Session time limits — control how long you play per session
• Reality checks — periodic reminders of your session duration and spend
• Cool-off periods — take a short break from 24 hours up to 6 weeks
• Self-exclusion — suspend your account for 6 months, 1 year, or permanently

All tools are accessible from your account settings. For more information, visit our Responsible Gaming page.

The minimum age to register and play at 18jilli is 21 years old, in line with Philippine law and PAGCOR regulations. All players are required to verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a player under 21 will be immediately suspended and all funds handled in accordance with our Terms & Conditions. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent our age verification procedures.

To activate self-exclusion, log in to your 18jilli account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Your account will be suspended immediately. If you need urgent assistance or cannot access your account settings, email our support team at [email protected] and we will process your request manually within 24 hours. During self-exclusion, you will not receive any promotional communications from 18jilli.

18jilli's customer support team is available 24 hours a day, 7 days a week. You can reach us via:

• Live Chat — available directly on the 18jilli platform for the fastest response
• Email — send your query to [email protected] (plain text — not a clickable link)

For account-related issues, please have your registered mobile number or username ready when contacting support. Our team typically responds to email queries within 2–4 hours.