Your privacy matters to us. This Privacy Policy explains exactly how 18jilli collects, uses, stores, and protects your personal information — in plain language, with no fine print designed to confuse.
These six principles guide every decision 18jilli makes about your personal data. They are not aspirational — they are operational commitments built into how the platform works.
All personal data stored by 18jilli is protected using industry-standard SSL/TLS encryption, both in transit and at rest. Access to player data is restricted to authorized personnel only, on a strict need-to-know basis.
18jilli does not sell, rent, or trade your personal information to third-party marketers or data brokers — ever. Your data is used solely to operate the platform, comply with legal obligations, and improve your experience.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. 18jilli has clear processes in place to honor these rights promptly and without unnecessary friction.
18jilli collects only the personal data that is genuinely necessary to provide our services, comply with regulatory requirements, and keep your account secure. We do not collect data speculatively or beyond what is needed.
This Privacy Policy is written in clear, accessible English — not buried in legal jargon. We tell you exactly what data we collect, why we collect it, who we share it with, and how long we keep it. No hidden clauses.
18jilli's data practices comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC). We take our legal obligations seriously.
18jilli is the Philippines' trusted online casino and sports betting platform, serving millions of Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a platform that handles real-money transactions and sensitive personal information, we understand that privacy is not just a legal obligation — it is a fundamental part of the trust our players place in us.
This Privacy Policy applies to all personal data collected through the 18jilli website, mobile platform, customer support channels, and any other touchpoints through which you interact with 18jilli. It covers data collected from registered players, prospective players who browse the platform, and individuals who contact our support team.
This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 18jilli.
If you have questions about this policy or how your data is handled, please refer to Section 14 for contact details, including how to reach our designated Data Protection Officer (DPO).
18jilli collects personal data that is necessary to provide our services, comply with regulatory requirements, and maintain the security and integrity of the platform. The categories of personal data we collect include:
18jilli collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. You are in control of what you share with us at these touchpoints.
When you access and use the 18jilli platform, certain technical data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device information, and browsing behavior on the platform. This data helps us maintain platform security, detect fraud, and improve the user experience.
In certain circumstances, 18jilli may receive personal data about you from third parties, including:
18jilli uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and credential data |
| Age and identity verification (KYC) | Government ID, date of birth, address |
| Processing deposits and withdrawals | Financial and payment method data |
| Providing gaming services and calculating outcomes | Account and gaming activity data |
| Fraud detection and prevention | Technical, financial, and identity data |
| Anti-money laundering compliance | Financial, identity, and transaction data |
| Customer support and dispute resolution | Communications and account data |
| Responsible gaming monitoring | Gaming activity and account data |
| Platform improvement and analytics | Technical and usage data (aggregated) |
| Marketing communications (where consented) | Contact and preference data |
| Regulatory reporting and legal compliance | Identity, financial, and activity data |
18jilli does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have provided explicit consent.
Under the Philippine Data Privacy Act of 2012, 18jilli processes your personal data on the following legal bases:
18jilli does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Third-party vendors who provide services on our behalf, including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard networks), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by 18jilli and in accordance with applicable data privacy laws.
Where required by law, court order, or regulatory directive, 18jilli may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities. 18jilli will notify affected players of such disclosures where legally permitted to do so.
18jilli may share data with fraud prevention agencies and security partners to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
In the event of a merger, acquisition, or sale of all or part of 18jilli's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed.
18jilli uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytics data. The types of cookies we use include:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 18jilli platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.
18jilli retains personal data for as long as is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Financial and transaction records | 10 years (AML regulatory requirement) |
| KYC verification documents | 5 years after account closure |
| Customer support communications | 3 years from date of communication |
| Gaming activity logs | 5 years from date of activity |
| Technical and usage data | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 18jilli's data disposal procedures. Where data must be retained beyond these periods due to an ongoing legal dispute or regulatory investigation, it will be retained until the matter is resolved.
18jilli implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 18jilli. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
Request a copy of the personal data 18jilli holds about you, along with information about how it is used and shared.
Request correction of inaccurate or incomplete personal data held about you. Some corrections may require identity re-verification.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior processing.
18jilli will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. There is no charge for exercising your data rights, unless requests are manifestly unfounded or excessive.
The 18jilli platform is strictly intended for adults aged 21 years and above. 18jilli does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on 18jilli or provided personal data to us, please contact our Data Protection Officer immediately using the contact details in Section 14. We will investigate and take appropriate action without delay.
18jilli employs age verification procedures during registration and KYC to prevent underage access. These procedures include verification of government-issued identification documents confirming date of birth.
The 18jilli platform may contain references to third-party services, such as payment providers or game developers. While 18jilli takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party websites or services. This Privacy Policy applies solely to data collected and processed by 18jilli.
We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of 18jilli, particularly your chosen payment provider (e.g., GCash, PayMaya, BPI, BDO, Metrobank).
18jilli reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.
Your continued use of the 18jilli platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you disagree with any changes to this Privacy Policy, you should discontinue use of the platform and may request account closure by contacting our customer support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 18jilli handles your personal data, please contact our Data Protection Officer (DPO). The DPO is responsible for overseeing 18jilli's compliance with the Philippine Data Privacy Act of 2012 and is your primary point of contact for all data privacy matters.
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 18jilli has not handled your personal data in accordance with the Data Privacy Act of 2012. Information about the NPC and how to file a complaint is available through official Philippine government channels.
Now that you understand how 18jilli protects your privacy, explore everything the platform has to offer — from live casino games and slots to sports betting and bingo, all in Philippine Peso and with 24/7 Filipino support.